Order Processing Time
Processing time depends on the product type and availability:

• Ready-to-Ship Jewelry: 1–2 business days.
• Made-to-Order Jewelry: 10–15 business days.
• In-Stock Loose Stones: Usually ships within 1 business day.
• Custom-Cut Loose Stones: Approximately 5 business days.
• Ring Resizing: Please allow approximately 3 additional business days.
• Custom Jewelry: Production time varies depending on the design and will be confirmed before production begins.

Processing time refers to the time required to prepare or create your order before shipment and does not include shipping transit time.

Shipping Rates & Delivery

• Orders under $100: Standard Shipping USD 10; Expedited Shipping USD 36.
• Orders from $100 to $199: Free Standard Shipping.
• Orders of $200 or more: Free Expedited Shipping.
• Standard Shipping: Estimated 10–30 days in transit.
• Expedited Shipping: Estimated 3–7 days in transit.
• Delivery times are estimates and may vary depending on the destination, customs clearance, and local carrier conditions.

For complete details, please see our Shipping Policy.

Return | Refund Policy

• Customized and made-to-order products are not eligible for return or refund after delivery unless there is a verified quality issue with the product.
• Returns based solely on personal preference, price comparisons, or promotional price differences are not considered product-quality issues.
• Eligibility for returns and refunds is subject to the terms and conditions stated in our Return & Refund Policy.

For complete details, please see our Return & Refund Policy.